> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentash.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to test Ash

> Turn on Test Ash as a customer, and Ash answers you as a customer from your own phone.

## Your number is a team number

Ash recognizes the numbers in **Team**, yours included, as part of your business. If you message it on WhatsApp from one of them, it answers as your internal assistant: summaries, escalations, *what do you want to know today?*

That's not a bug. It's how your team talks to Ash. To test it as a customer, use the **Test Ash as a customer** switch.

## Test Ash as a customer on WhatsApp

**1. Turn on the switch**

In **Team**, on your row, turn on the switch in the **Test as customer** column. **Test mode** appears next to your phone number.

**2. Message it as a customer**

From your phone, message your business number on WhatsApp the way a customer would.

**3. Turn it off when you're done**

Turn the switch off. You're part of the team again.

You can also turn it on when you create your account: in **Your contact info**, turn on **Test Ash as a customer**. Turn it off later in **Team**.

> [!NOTE]
>
> * The switch is only on your own row.
> * Your number doesn't change: your team and your customers still see it the same way.
> * The first message with the switch on creates a new customer in **Conversations**.

## Test Ash on a call

* **From your phone:** call your Ash number. On calls, Ash always answers you as a customer, with nothing to turn on.
* **From your browser:** in **Context → Test it**, tap **Start** and talk to Ash as a customer. When you hang up, you get a review of what it did well, what it's missing, and the questions it couldn't answer. [See how →](/en/lanza/pruebalo.md)

## Talk to Ash

Message it on WhatsApp or call: Ash answers the way it would for your business.

> **[WhatsApp](https://wa.me/522201608271?text=Hola%20Ash)**
>
> +52 220 160 8271

> **[Call](https://agentash.ai/llamar)**
>
> +52 812 188 9581

## What to check afterwards

* **Conversations:** the full conversation.
* **Home → Context:** what Ash couldn't answer. [See how →](/en/ash/cuando-ash-no-sabe.md)
* **Escalations:** whether Ash handed the conversation to a person.

## Next steps

> **[Try Ash](/en/lanza/pruebalo.md)**
>
> The test call, step by step.

> **[Team and roles](/en/cuenta/equipo-y-roles.md)**
>
> Your row and your number.


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