> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentash.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

> The words we use in Ash and what they mean.

| Word | What it means |
| - | - |
| **Ash** | Your AI agent. It serves your customers and helps you. |
| **Context** | Everything Ash knows about your business. |
| **Topic** | A group of facts in Context, like *Prices and payment*. |
| **Fact** | A piece of information Ash uses to answer. |
| **Rule** | An instruction Ash always follows. |
| **Test it** | Where you talk to Ash as if you were a customer. |
| **Train** | Where you teach Ash by talking to it. |
| **Escalation** | A conversation Ash hands to a person. |
| **Agent replies** | The switch that turns Ash on or pauses it in a chat. |
| **Template** | A message approved by Meta for writing after 24 hours. |
| **24-hour window** | The time when you can reply freely on WhatsApp. |
| **Pipeline** | The stages of your conversations and jobs. |
| **Job** | A service you'll do for a customer, from quote to finish. |
| **Payment plan** | The parts a job is paid in. |
| **Hot / Warm / Cold** | How close a customer is to buying. |
| **Receives customers** | Whether a person is assigned new customers. |
| **Business hours** | When Ash books. |
| **Company files** | The files Ash can send to your customers. |


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