> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentash.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> What business owners ask us most about Ash.

> **Does Ash say it's AI?**
>
> Yes. If a customer asks, Ash says it's your business's virtual assistant. It never says it's a person. And if the customer asks to talk to someone, it hands the conversation to your team.

> **Can Ash make up prices?**
>
> No. Ash only uses what's active in your **Context**. When it doesn't know something, it says a person will confirm it. [See →](/en/ash/cuando-ash-no-sabe.md)

> **Can I keep using my WhatsApp on my phone?**
>
> Yes. You connect your WhatsApp Business and keep using the app.

> **How long does it take to be ready?**
>
> WhatsApp and your Context, the same day. We turn on the phone number for calls in one or two days.

> **Does Ash work 24 hours a day?**
>
> Yes. It answers at any time and only books within your **Business hours**.

> **Can I answer myself?**
>
> Yes. Turn off **Agent replies** in that chat and type your own reply.

> **What language does it speak?**
>
> In Spanish.

> **Does it work on Instagram, Messenger, TikTok, or email?**
>
> Not yet. Today Ash works on WhatsApp and by phone. When you sign up, we ask which channels you use so we know which ones to add first.

> **Can I add or import my customers?**
>
> No. A customer shows up when they message or call you.

> **How much does it cost?**
>
> You start with 7 free days of the Scale plan. See the plans at [agentash.ai/precios](https://agentash.ai/precios).

> **How do I get help?**
>
> Message us on WhatsApp from **Settings → Support**.


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