> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentash.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp troubleshooting

> What to do if the connection doesn't finish, Ash doesn't reply, or your number stops getting messages.

## Before you try again

* You're using Chrome, with no ad blockers.
* You log in to Meta with the Facebook account that manages your business.
* You have the phone with your business number with you.
* In Ash, you're an **Owner** or **Admin**.

## While connecting

> **It says “Still waiting on Meta”**
>
> Meta is being slow. It almost always clears up in a few minutes. Check **Integrations**; if it's still the same after an hour, message us.

> **It says “Couldn't connect”**
>
> Tap **Go to Integrations** and try again from the **WhatsApp** card. If it fails again, message us with the time and a screenshot.

> **My number is already with another provider**
>
> A number can only be with one WhatsApp provider at a time. Disconnect it from the other provider first and try again.

> **I don't see the Connect WhatsApp button**
>
> Only the **Owner** and **Admins** can see it. Ask whoever manages your account.

> **The connection page doesn't open**
>
> Allow pop-ups for app.agentash.ai and turn off ad blockers.

## After connecting

> **Ash doesn't reply**
>
> 1. Check that the **WhatsApp** card in **Integrations** says Ash answers on your number.
> 2. Open the conversation and check that **Agent replies** is on.
> 3. If it still doesn't reply, message us.

> **My number stopped getting messages**
>
> Message us from **Settings → Support** with your number and the time it stopped getting messages. We'll look into it with Meta.

## Still not working?

Message us on WhatsApp from **Settings → Support** with the number, a screenshot of the message you see, and the time it happened.


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