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In Settings → Ash, you decide how Ash behaves with your customers: its tone, its greeting, its rules, the messages it sends on its own, and who on your team it alerts when a person is needed.

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Who gets escalations

In Team alerts → Who gets escalations, you choose the people Ash alerts when it hands a conversation to someone. It messages them on WhatsApp. See escalations →

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Problems

If something in the service fails, you’ll see it in Settings → Ash → Problems.

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Next steps

Rules

What Ash should or shouldn’t do.

Questions and services

What Ash asks and what you sell.