Ash doesn’t answer
On WhatsApp
On WhatsApp
- In Integrations, the WhatsApp card should say Ash answers on your number.
- In the chat, Agent replies should be on.
- Check that your subscription or trial is still active.
By phone
By phone
- In Numbers, your voice number should say Active.
- If it says Inactive or No number assigned, message us.
Ash answers wrong
It gives wrong information
It gives wrong information
Find the fact in Context and fix it or turn it off. Ask again in Test it.
It says it doesn't know something I taught it
It says it doesn't know something I taught it
Check that the fact is Active, not New or Off.
It does something I don't want
It does something I don't want
Add a rule in Settings → Ash → Rules.
Ash doesn’t book
It doesn't offer any times
It doesn't offer any times
Check that the calendar says Connected in Team, and check your Business hours.
The calendar says Reconnect
The calendar says Reconnect
Tap Reconnect and give permissions again in Google.