What Ash does on a call

Ash answers 24 hours a day. It uses the same things as on WhatsApp: your Context, your Questions, and your Rules.

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On every call

• It greets the caller with your business name and asks how it can help.
• It answers with what’s in Context and asks your Questions.
• It books into your team’s open time slots.
• If a person is needed, it hands the conversation to your team or books a callback.

Ash doesn’t transfer live calls: no one on your team takes the call while it’s happening. There’s also no voicemail, because Ash always answers. Every call is saved in Conversations with its Summary and Transcript. For now, you can’t listen to the audio from the dashboard.

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Make a test call

There are two ways:

• Without a phone: in Context → Test it, open a Test call and talk to Ash from your browser. It doesn’t count as a conversation. See →
• With your cell phone: call your Ash number. It’s a real call: it shows up in Conversations like any other.

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Common problems

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Next steps