Before you try again
- You’re using Chrome, with no ad blockers.
- You log in to Meta with the Facebook account that manages your business.
- You have the phone with your business number with you.
- In Ash, you’re an Owner or Admin.
While connecting
It says “Still waiting on Meta”
It says “Still waiting on Meta”
Meta is being slow. It almost always clears up in a few minutes. Check Integrations; if it’s still the same after an hour, message us.
It says “Couldn't connect”
It says “Couldn't connect”
Tap Go to Integrations and try again from the WhatsApp card. If it fails again, message us with the time and a screenshot.
My number is already with another provider
My number is already with another provider
A number can only be with one WhatsApp provider at a time. Disconnect it from the other provider first and try again.
The connection page doesn't open
The connection page doesn't open
Allow pop-ups for app.agentash.ai and turn off ad blockers.
After connecting
Ash doesn't reply
Ash doesn't reply
- Check that the WhatsApp card in Integrations says Ash answers on your number.
- Open the conversation and check that Agent replies is on.
- If it still doesn’t reply, message us.
My number stopped getting messages
My number stopped getting messages
Message us from Settings → Support with your number and the time it stopped getting messages. We’ll look into it with Meta.