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Ash answers from your own WhatsApp Business number. You connect it with your Meta account in about 5 minutes, and you keep using the WhatsApp Business app on your phone.

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Before you connect

  • Only the Owner or an Admin can connect WhatsApp.
  • Keep the phone with your business number handy. Meta sends you a code by text or call.
  • You need a Facebook account. If your business doesn’t have a portfolio on Meta, you create one along the way.
Meta will ask you for:
  • Your business name and category.
  • Your website (optional).
  • The name your customers will see on WhatsApp.
  • The number and the verification code.
Connecting from Ash doesn’t skip Meta’s reviews. Meta may ask you to verify your number or your business.

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Connect your number

1

Open the connection

In Home → Get started, tap Connect WhatsApp, or in Integrations tap + on the WhatsApp card. A new tab opens.
2

Log in with your Meta account

Log in with the Facebook account that manages your business.
3

Pick your portfolio and your number

Pick your business’s portfolio and the number you want to connect.
4

Confirm with your phone

Enter the code Meta sends you. If you use the WhatsApp Business app, Meta asks you to confirm from your phone.
5

Go back to Ash

When you’re done, you go back to Ash and see the result.

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What you see when you come back

In Integrations, the WhatsApp card says Ash answers on your number, with a green check mark. You don’t need to add a payment method in Meta: what Meta charges is included in your subscription. See costs → If the connection page doesn’t open, allow pop-ups for app.agentash.ai and turn off ad blockers.
Ash connects to WhatsApp through Kapso.

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Next steps

Templates and the 24-hour window

To message a customer after 24 hours.

Protect your number

So Meta doesn’t limit it.