Before you turn Ash on

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Before you answer real customers

• Context. Your topics have active info: your company, services, prices, and policies. See →
• Prices. You checked every price. Ash quotes with what’s there.
• Files. You uploaded what Ash should send, like your price list or your payment details. See →
• Rules. You wrote down what Ash must not do, one rule per line. See →
• Questions. Ash asks what you need to give a quote. See →
• Hours. Your business hours and your time zone are correct. See →
• Calendar. Everyone who takes bookings connected their Google Calendar. See →
• Team. You invited the people who answer customers and decided who Receives customers. See →
• Channels. WhatsApp says Connected and, if you use calls, your number is Active. See →
• Test. You asked at least five questions in Test it. See →

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After you turn it on

• Check Home every day. See →
• Take care of pending Escalations.
• Confirm receipts in Payments to confirm.
• When Ash doesn’t know something, add it to Context.

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Next steps