Ash for your customers
It answers anyone who messages you on WhatsApp or calls your Ash number.
Ash doesn’t make things up. If it doesn’t know something, it says a person will confirm. What happens when Ash doesn’t know →
Ash for you
You and your team can talk to Ash too: from the Ash button at the top right of the dashboard, or on WhatsApp if your phone is saved in Team. See →What happens with each conversation
- A customer reaches out. On WhatsApp or by phone. It shows up in Conversations.
- Ash takes care of it. It asks, answers, and quotes.
- It ends in one of these ways:
- Appointment. Ash books an open time slot.
- Escalation. Ash hands the conversation to someone on your team.
- Payment. The customer sends their receipt and you confirm it.
- It moves through your Pipeline. Each customer goes through stages like First contact, Interested, or Paid.
Next steps
Your day on Home
What you see when you log in.
Escalations
When and how your team steps in.