Your number is a team number
Ash recognizes the numbers in Team, yours included, as part of your business. If you message it on WhatsApp from one of them, it answers as your internal assistant: summaries, escalations, what do you want to know today? That’s not a bug. It’s how your team talks to Ash. To test it as a customer, use the Test Ash as a customer switch.Test Ash as a customer on WhatsApp
1
Turn on the switch
In Team, on your row, turn on the switch in the Test as customer column. Test mode appears next to your phone number.
2
Message it as a customer
From your phone, message your business number on WhatsApp the way a customer would.
3
Turn it off when you're done
Turn the switch off. You’re part of the team again.
- The switch is only on your own row.
- Your number doesn’t change: your team and your customers still see it the same way.
- The first message with the switch on creates a new customer in Conversations.
Test Ash on a call
- From your phone: call your Ash number. On calls, Ash always answers you as a customer, with nothing to turn on.
- From your browser: in Context → Test it, tap Start and talk to Ash as a customer. When you hang up, you get a review of what it did well, what it’s missing, and the questions it couldn’t answer. See how →
Talk to Ash
Message it on WhatsApp or call: Ash answers the way it would for your business.+52 220 160 8271
Call
+52 812 188 9581
What to check afterwards
- Conversations: the full conversation.
- Home → Context: what Ash couldn’t answer. See how →
- Escalations: whether Ash handed the conversation to a person.
Next steps
Try Ash
The test call, step by step.
Team and roles
Your row and your number.