Train Ash from the chat

You can change how Ash behaves from its own chat, the same one where you ask how your business is doing.

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Where

Tap the Ash button in the top right. The Ash panel opens. Not sure whether something can be changed from here? Ask it, for example can I change the greeting here?, and Ash tells you how. Not sure whether something can be changed from here? Ask it, for example can I change the greeting here?, and Ash tells you how.

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Tell it what you want

In your own words, the way you’d tell an employee. For example:

• When they ask about price, close by offering a visit.
• Never offer same-day appointments.
• On Saturdays we’re open from 9 to 2.

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Review the change

Ash answers with a card that shows exactly what will change: Nothing changes until you tap Save. If you don’t want it, tap Discard. After you save, the card takes you to where the change lives.

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The same rules as in Settings

• A rule is a single sentence, 160 characters at most.
• Rules don’t include prices, links, or phone numbers. Those go in Context.
• A greeting can use {tenant} (your business name) and {name} (the person’s name).

If something doesn’t pass, the card tells you why, and you can fix the text right there.

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Good to know

• Only the Owner and Admins can save. A Member sees the card but can’t save it.
• On WhatsApp, the change applies from the next message. On calls, within about ten minutes.
• You can still ask Ash questions, like who’s waiting for a reply? If Ash didn’t catch that you wanted to change something, tap Adjust Ash next to the message box and send it again.

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Next steps